Refund Policy
Effective July 20, 2026
Before fulfillment
Contact support as soon as possible. An order that has not entered processing may be cancelled and refunded to the original payment method.
After shipment
For integrity and chain-of-custody reasons, research materials cannot be returned without prior written authorization. Eligibility is reviewed based on order status, product condition, and applicable law.
Damage, loss, or incorrect items
Report an incorrect or damaged shipment within 48 hours and include the order number and clear photographs. Verified claims may be resolved with a replacement or refund. Insured carrier losses are handled after claim verification.
Refund timing
Approved refunds are submitted to the original payment method. Stripe and the card issuer control the time required for the credit to appear. Shipping charges are refunded only when required by law or when the shipment error is ours.
Contact
Questions may be sent to info@peptalith.com.